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Home > Frequently Asked Questions

Help and Support

Frequently Asked Question


Here are some of the most asked questions about ClickMix and the mix creation process. If you have any questions that are not answered here, please feel free to Contact Us amd we will do our best to help you.


Is downloading music from ClickMix legal?


Yes. All tracks sold through ClickMix are 100% legal and have all been licensed by the relevant rights holders for downloading via ClickMix. We have direct agreements with the record labels and rights holders.



Are tracks that I purchase from ClickMix mine forever?


Yes. Each individual track that you purchase is yours to keep. You can also use each track up to 3 times in 3 different mixes that you create using our unique mixing system. Each of those mixes is yours to keep as well after you’ve downloaded them.



Can I hear a mix before I buy it?


You have the option to preview each song as well as preview how the songs sound mixed together by using the “Play Mix Transition” button between each track in your mix.



Can I get any song ever released from ClickMix?

We aim to provide a great deal of musical choice on ClickMix and we upload more tracks every month. Unfortunately, not everything that has been recorded is available on our system. There are many artists that have not made their music available for downloads and the record companies have not released their entire back catalog of songs.



How often will you be updating the music on ClickMix?


Constantly. We aim to upload at least 30 new tracks per month and most of these will be primarily new releases. If you cannot find the music that you want on ClickMix today, make sure that you check back at regular intervals as the site is being updated on a constant basis.



Can I copy this music to give to my friends?


No. You can copy this music to another device or burn it to a CD for your own use, which is perfectly legal, but it is illegal to let someone else have a copy or sell it.



Does any of the music on ClickMix contain "Explicit" lyrics?


We aim not to include any tracks of an "explicit" nature. If such tracks are made available they will be marked with an explicit tag.



What CD’s should I use to burn my mix to?


Using high quality CD-R’s, such as the Taiyo Yuden brand that is available for purchase on ClickMix, will help eliminate the possibility of burning a poor quality CD.



I don’t have a CD burner, what can I do?


Instead of burning your mix to CD, you can add your mix to an iPod or MP3 player.



How much will each track cost?


Individual track costs will vary. Each track is clearly marked with its respective price so please check each price as you are adding tracks to your Mix. Also, keep in mind that if you have already purchased a particular track we will not charge you for it again until you have used it in three separate mixes.


How long will my Mix take to download?


This depends upon the speed of your broadband connection. An average 12-track album will take approximately 15 minutes.



Is there a maximum and minimum number of tracks that I can add to each mix?


The minimum number of tracks you can have in a mix is 2. You can add as many tracks as will fit onto a 80 minute CD, unless you prefer to download your mix to an iPod. In which case, it can be as large as you like.



What is a PreMix?


A PreMix is a mix that has been created, mixed and published by one of our members. ClickMix offers great PreMixes from Top Fitness Presenters and Training Providers that you can download at anytime. You can also publish your own mix to create a PreMix for others to download.



What payment methods can I use?


We accept all Major Credit Cards as methods of payment.



Can I view all of the tracks that I have purchased?


Yes, please see the "My Mixes" section in the "Manage My Account" menu.



How many times can I use a track that I have purchased?


You can use each track up to 3 times in 3 different mixes that you create using our unique mixing system. Each of those mixes is yours to keep and use as many times as you like.



Where do I get a receipt for my purchases?


You will get an E-mail receipt for any purchase you make. You can also get receipts for any purchse by visiting the "Order History" section of the site, available under the "Manage My Account" menu.



How do I publish one of my mixes?


Go to “Manage My Account”, then “My Mixes”. Select the mix that you would like to publish as a pre-mix. At the bottom of your track listing will be an area where you can decide who will see your published mix, specify the type of class your mix is good for, title your mix and add any comments about your mix such as BPM, genre, etc. before clicking “Publish” to publish your mix.



Why can’t I hear the sample clips or the demo mix?


If the speakers on your computer are working properly and the volume is turned up, then you may need to download the latest version of Adobe’s Flash Player, which can be found for free at http://www.adobe.com/go/getflashplayer



Why do I have gaps in my mix?


If you did not use our 1-Click CD Burner you will have gaps in your mix. Our 1-Click CD Burner is custom designed to work with the tracks provided to create a seamless CD. The tracks cannot be burned seamlessly with any other software.